Client Cancellation Policy
We are not responsible for cancellation/rescheduling requests attempted; but not made. If, we do not receive a call/voice mail message within 48 hours of your scheduled appointment for Cancellation, Reschedule, Tardiness, No-Show, Change Service(s) you are agreeing to being charged 100% of service(s) booked.
First Time Client Appointment Policy
All First time Clients are required to fill out and submit a “Your Hair Story” Form in its entirety, prior to your scheduled appointment. Due to the high demand of our Team, we require to hold an active Major Credit/Debit Card Number to secure all of your appointment(s). The card will not be charged unless we are not given 48hrs. notice by email or phone call of Cancellation/Reschedule/Tardiness/No Show/Change of Service(s).
By giving us your Credit/Debit Card information at the time of booking, you are agreeing to our terms of your Major Credit/Debit Card being on file.
At this time we also request that you do not bring any additional guest(s), people who aren’t receiving services to your scheduled appointments. We have limited seating space which is designated for Clients receiving hair care services.
If you are running late to your appointment, please call up to 15 minutes prior to your appointment to inform us. You can do this by calling us at 617-547-8098 and/or leave a voicemail message. We will do our best to do the same for you. We will always do our best to accommodate you. Please understand that we only have the fully scheduled time of your booked appointment in which to service you and fulfill your hair care needs.
The service(s) charge for the appointment remains the same for Clients who are on time and for Clients who are late.
We request that you do not bring any Children or additional Guest(s) who aren’t scheduled to receive services to your scheduled appointment(s).
We welcome Children, only if the Child has an appointment and is Salon ready. This means they can sit still and receive a professional Salon service.
We can “try it out” and if the child becomes disruptive during their appointment, the service will have to immediately stop.
The Parent will still be responsible for the full cost of the appointment. If you are in need of tips on getting your Child Salon service ready, so that you and the Child are confident of them receiving a hair care service, feel free to call us at 617-547-8098 or email us at firstname.lastname@example.org.
We also ask that unless it is your Child’s first appointment or if your Child needs your assistance for comfort that you remain seated. It makes it difficult for the Stylist to maneuver and get our work done. Clients receiving services are here to relax and enjoy the atmosphere.
Any damage to the Salon or any of the Salon property is the full responsibility of the Parent and/or Guardian.
First Time Hair Color Clients
At Home Hair Care Products
Products are not refundable for cash refund. They may be exchanged if there is at least 50% or more of the product left in the product container and with a valid receipt within 30 days of purchase.